Recommendations to Enhance Coffee Beans Customer Satisfaction and Loyalty

Extending related services and products for Coffee Bean customers The survey conducted identified that majority of the Coffee Bean Cafà © and its competitor Starbucks’ customers are the youth and young adults. Most of them are students, office employees, and young managers. One aspect that has attracted the young generation to Coffee Bean shops in Singapore is their conducive, quiet, and unobtrusive atmosphere, which the young people seem to enjoy (Zinzius p.171).Advertising We will write a custom report sample on Recommendations to Enhance Coffee Bean’s Customer Satisfaction and Loyalty specifically for you for only $16.05 $11/page Learn More One aspect with young consumers that was also identified in the survey is that majority are not price conscious, which means that they are attracted to the Shop’s other quality services and products even if their prices may be high. At the same time, it has to be remembered that the young gene ration have high expectations specifically with how they communicate and gather information and their paramount desire is that the specific knowledge should be accommodated (Greenberg p.20). Young people demonstrate that they are technology-savvy where technology has become part of their product and continue to use technology for communication and personal productivity (Greenberg p.20). Statistical data have been generated, which show that 97% of young people own computer, 94% own cellphone, 76% use instant messaging (IM), 34% use websites as their primary sources of news, 49% download music using peer-to-peer file sharing, 75% have Facebook account, and 60% own some type of portable music or video device such as iPod (Greenberg p.20). Coffee Bean Shops have embraced technology by having in place Wi-Fi connectivity. Statistics from the survey indicated that there is positive correlation between customers’ frequency of visiting and conducive environment that has excellent Wi-F i connectivity. Coffee Bean Shops have embraced technology by having in place Wi-Fi connectivity that is totally free (The Coffee Bean and Tea Leaf p.1). However, with this particular technology, the Coffee Bean Shops continue to experience problems that emanate from absence of trained troubleshooters to handle the connectivity problems (The Coffee Bean and Tea Leaf p.1). Given that majority of the consumers are young, hence own computers that they use to study and work while in the cafes, the customer relationship department has to move swiftly and employ a fulltime specialist with knowledge of PC and Mac. At the same time, the Cafes need to have a specialist in trouble shooting to ease consumers the problem of having to look for such specialist outside the cafà ©. Further, the cafes should institute in place 24-hour telephone system that customers with technical problems on their computers can seek assistance. The kind of assistance may include the cafà ©Ã¢â‚¬â„¢s management con ducting wireless specialists promptly to address the customers’ needs.Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More Furthermore, Coffee Bean cafes have been regarded as places that provide conducive environment for studying and working. Many consumers study, work, or even hold their business and formal meetings in the cafes; therefore, it will be important for the cafes to introduce a small in-house library that is equipped with internet. The importance accrued to the customers will be that those involved in studying can make fast reference in the internet instead of having to move out of the cafes. Pricing of these services can be lowered slightly just to win the confidence of the customers although earlier research established that most of the customers are not price conscious. As the number of customers grow, and the cafes take part in marketing of other food and beverages men us together with related accessories, there is need to train consumers on Coffee Bean products and services. At the same time, customers having knowledge on how to prepare the beverages on their own in their homestead, is likely to increase customer loyalty as more customers become loyal to the cafà ©Ã¢â‚¬â„¢s products and services. Therefore, it is recommended that Coffee Bean initiate and facilitate coffee classes for its customers (Clark cited in Wallbanger p.1). More so, it is seen that Coffee Bean has demonstrated innovative strategies with regard to coming up with new proprietary language for its products. Therefore, what is needed as part of CRM strategies is for the cafà © to publish booklets that have the meaning of the vocabulary used which in turn should be given to customers. Mastery of the language will be critical and necessary in enabling the customer get exactly and with perfect knowledge of what he or she wants. This CRM strategy is seen to be essential, as it wil l prevent customers from moving to other cafes. As witnessed from some of the frequent customers especially those who study and work inside Coffee Bean, the assumption is that majority enjoy listening to music or reading a motivating book while having a cup of coffee (Bussing-Burks p.22). Therefore, it is recommended that entertainment industry should also be part of the company’s CRM strategy. For example, Coffee Bean should initiate programs of selling some of the best and revered compact discs to its customers who may express desire to do so and this calls for the company to have an effective and customer-appealing in-house music program (Bussing-Burks p.22).Advertising We will write a custom report sample on Recommendations to Enhance Coffee Bean’s Customer Satisfaction and Loyalty specifically for you for only $16.05 $11/page Learn More Recommendations to enhance the company’s loyalty and rewards programme From the research car ried out, it was found out that Coffee Bean Card was unpopular as compared to Starbucks Bean Card. First, as a reward program that intend to appreciate and recognize loyal customers, Coffee Bean need to scrap off the ‘registration fee’ that is, the amount customers pay to have or purchase the card (The Coffee Bean and Tea Leaf p.1). At the same time, the Coffee Bean Card should be made flexible where some requirements totally nudge the consumers hence discouraging them. For example, Coffee Bean Limited having the sole discretion to reject some applications and no room for appeal has totally discouraged many consumers. More so, the Bean Card should be made to be transferable with much flexibility to be shared by third party, as this will encourage new customers to taste and experience the company’s products and services with potential of becoming loyal customers. As it can be seen, Coffee Bean loyalty reward system is not much spread across the spectrum of consume rs. It is recommended that the company should initiate loyalty reward system whereby there should be three kinds of reward systems such as: welcome level reward system; green level reward system; and gold level reward system (Brooks p.xviii). Further, at each level, there has to be unique sets of rewards and benefits and such benefits should increase as the customer graduates from lower level to higher level. In other words, Coffee Bean Limited needs to design a loyalty reward program that has capability of wooing customers while at the same time exciting the customers by offering attractive benefits (Brooks p.xviii). According to Frederick F. Reichheld in his book titled ‘the quest for loyalty: creating value through partnership’, the author observes that customers are in a position to value reward programs when they fulfill five aspects: the cash value, choice of redemption options, aspirational value, relevance, and convenience (Reichheld p.205). The author further n otes that it is not possible for companies to offer all the five aspects, but it is important for companies that want to play the rewards game to be sure their value measures up to the customers’ alternatives (Reichheld p.205). Moreover, Ulrich Pohl observes that there are two types of rewards system that a company can use: direct rewards system and indirect premiums reward system (Pohl p.63). The author advises that majority of consumers pay more attention to product related rewards as compared to non-product related rewards (Pohl p.63).Advertising Looking for report on business economics? Let's see if we can help you! Get your first paper with 15% OFF Learn More In another study by Yi and Jean (2003), it was further established that direct rewards are likely to receive more attention than indirect rewards (cited in Pohl p.63). Given this scenario, it can be recommended that Coffee Bean Limited should pay more attention to product related rewards and less attention directed at indirect premium rewards since the former is appreciated most (Pohl p.63). How software may improve CRM objectives SAS Customer Intelligence Software is a technological tool that is becoming widely incorporated in CRM of most businesses (SAS p.1). In essence, CRM functions to improve customer service while at the same time increase customer satisfaction and win new more customers (Scott p.1). SAS Intelligence system constitutes a software that has ability to segment a company’s customer database to determine which customers are most likely to respond to particular marketing campaigns or activities (Grà ¶nfeldt and Strother p.115). In essence, SAS Intelligence s ystem is critical in understanding customers’ behavios and subsequently tailors marketing campaigns for its brands appropriately. Hence, adoption of the technology at Coffee Bean Limited is necessary and recommended. CRM has to operate from using accurate information and data on customers, which has to be gathered, processed, and analyzed. For example, with regard to Coffee Bean Limited, its rewarding program has to be monitored to ensure if the programs are meeting the objectives where at the same time some adjustments in terms of improvements need to be made. Customer purchases and order requests need to be entered into a database, which in turn gives the business an accurate idea on the customers purchasing trends. Achieving the above-mentioned needs, Coffee Bean Limited can adopt â€Å"SAS Intelligence system to largely automate CRM applications† where it can be used to â€Å"analyze customer complaints or compliments and in the process change the business process es† (Scott p.1). Some of the key components of SAS Intelligence system that can be beneficial to Coffee Bean Limited include: customer experience analytics, where the company is able to translate web site usage data into business decisions; and customer link analytics that enable the company to incorporate consumer relationship information into aspects of profiling, segmentation and targeting in order to win in the market. Others include e-marketing whereby, SAS Intelligence system enables the company to deliver large-scale multi-media messaging and multichannel campaigns to each customers and even potential customers (SAS p.1). SAS Intelligence technology provides necessary help in identifying the right customers for specific marketing campaigns where the concern in CRM is to realize customer intelligence that enhances understanding of customer behavior hence SAS Intelligence system can be of benefit in enhancing customer service (Grà ¶nfeldt and Strother p.115). In summary, SAS Intelligence system can be effective to Coffee Bean Limited by enabling the company make better and well informed marketing decisions. This will, at the same time, enable the company to solve the more challenging marketing issues, further the system provides opportunity or the company to evolve and realize meaningful growth, and lastly, SAS ensures success due to its customer loyalty around the globe (Xu p.21). Works Cited Brooks, Roger L. The Power of Loyalty: 10 Essential Steps to Build a Successful Customer Loyalty Strategy. NY: Entrepreneur Press. 2010. 29 January 2011. https://books.google.com/books?id=cZTilxtUiJ8Cpg=PR18dq=loyalty+reward+programs+for+Starbuckshl=enei=MHhDTZi9KMTJswaLkNGdDgsa=Xoi=book_resultct=resultresnum=1ved=0CC8Q6AEwAA#v=onepageqf=false. Bussing-Burks, Marie. Starbucks. NY: ABC-CLIO. 2009. 29 January 2011. https://books.google.com/books?id=YQPRsVOpBgwCpg=PA1dq=A+Double+Tall+Tale+of+Caffeine,+Commerce,+and+Culturehl=enei=8VtDTf-xGsjHswb11Jm2Dgsa=Xoi=boo k_resultct=resultresnum=4ved=0CDUQ6AEwAw#v=onepageq=A%20Double%20Tall%20Tale%20of%20Caffeine%2C%20Commerce%2C%20and%20Culturef=false. Greenberg, Paul. CRM at the Speed of Light: Social CRM Strategies, Tools, and Techniques for Engaging Your Customers. NJ: McGraw Hill Professional. 2009. 29 January 2011. https://books.google.com/books?id=YWOFpc2D_c8Cpg=PA14dq=Starbucks+CRM+strategieshl=enei=AkNDTea2F8b5sga29cWtDgsa=Xoi=book_resultct=resultresnum=2ved=0CDMQ6AEwAQ#v=onepageq=Starbucks%20CRM%20strategiesf=false. Grà ¶nfeldt, Svafa and Strother, Judith. B. Service leadership: the quest for competitive advantage. NY: SAGE. 2006. 29 January 2011. https://books.google.com/books?id=h74RYx9FhHcCpg=PA115dq=how+SAS+Intelligence+technology+can+be+used+in+CRMhl=enei=xXxFTZ2qB4TEswa39pChDgsa=Xoi=book_resultct=resultresnum=1ved=0CCoQ6AEwAA#v=onepageq=how%20SAS%20Intelligence%20technology%20can%20be%20used%20in%20CRMf=false. Pohl, Ulrich. Type and Timing of Rewards as Influencing Factors on the Val ue Perception of a Customer Loyalty Program. Netherlands: GRIN Verlag. 2007. 29 January 2011. https://books.google.com/books?id=t9YeKKPkfSoCpg=PA63dq=DESIGNING+THE+APPROPRIATE+LOYALTY+REWARD+PROGRAMShl=enei=fIJFTaO1DJDzsgbyp-zKDgsa=Xoi=book_resultct=resultresnum=2ved=0CDQQ6AEwAQ#v=onepageqf=true. Reichheld, Frederick F. The quest for loyalty: creating value through partnership. NY: Harvard Business Press. 1996. 29 January 2011. https://books.google.com/books?id=ezErbjnZbOkCpg=PA197dq=designing+loyalty+reward+programshl=enei=un1DTaPGDoL3sgaZsNCdDgsa=Xoi=book_resultct=resultresnum=10ved=0CF4Q6AEwCQ#v=onepageqf=false. SAS. SAS Customer Intelligence: An integrated platform for enterprise marketing management. N.d. 29 January 29, 2011. http://www.sas.com/solutions/crm/ Scott, Hawksworth. Customer Relationship Management for Beginners. 2005. 29 January 2011. http://creativelatitude.com/articles/article_0505_hawksworth.html. The Coffee Bean and Tea Leaf. Totally Free Wi-Fi. N.d. 29 January 29, 2011. http://coffeebean.com/Free-Wi-Fi-W305C37.aspx. Wallbanger, Harvey. Starbucks’ Customer Retention Strategies. N.d. 29 January 2011. http://hubpages.com/hub/Starbucks-Customer-Retention-Strategies. Xu, Mark. Managing strategic intelligence: techniques and technologies. PA: Idea Group Inc (IGI). 2007. 29 January 2011. https://books.google.com/books?id=WbkRvP-PbN4Cpg=PT39dq=SAS+Intelligence+system+and+CRM+strategieshl=enei=GqNDTdXxOIOPswanuvHTDgsa=Xoi=book_resultct=resultresnum=3ved=0CDgQ6AEwAg#v=onepageqf=true Zinzius, Birgit. Doing business in the new China: a handbook and guide. CT: Greenwood Publishing Group. 2004. 29 January 2011. https://books.google.com/books?id=JS_Af8c_eK0Cpg=PA171dq=Starbucks+CRM+strategieshl=enei=AkNDTea2F8b5sga29cWtDgsa=Xoi=book_resultct=resultresnum=6ved=0CEkQ6AEwBQ#v=onepageqf=true. This report on Recommendations to Enhance Coffee Bean’s Customer Satisfaction and Loyalty was written and submitted by user Makenzie U. to help you with your own studies. You are free to use it for research and reference purposes in order to write your own paper; however, you must cite it accordingly. You can donate your paper here.

How To Get The Most From Your Gender Diversity Essay Sample College Assignment

How To Get The Most From Your Gender Diversity Essay Sample College AssignmentA gender diversity essay sample college assignment is an effective way to increase the chances of success for students in developing a strong, unified community in college. While there are many types of diversity efforts that schools can adopt, including campus tours and scholarship awards, these essays are a powerful tool because they are especially relevant to a student's specific goals.Diversity offers a rich opportunity for change and growth at almost any level of education. Of course, it has a direct impact on students in all areas of education, not just in higher education. In addition to providing students with a greater understanding of differences in gender and cultural perspectives, gender diversity efforts also provide additional opportunities for academic interaction and educational development. In today's highly competitive academic environment, diversity efforts are essential to sustaining suc cess in all academic disciplines.Students are exposed to a wide variety of different ideas and opinions as part of their daily studies. Diversity makes for an excellent learning environment, but it is also a platform for personal growth and self-understanding. Understanding oneself allows one to take a more active role in enhancing their own cultural experience and enhancing their own experiences with others. This type of sensitivity and openness is a fundamental aspect of good diversity education.If a student has a diverse perspective in a student organization or extracurricular activity, this may be an ideal opportunity to take advantage of the writing experience. Gender diversity assignments will allow for opportunities to bring together a broader group of people with varying perspectives and experiences. This is a valuable means of developing respect and understanding among people with diverse backgrounds. For example, it could be an opportunity to work on creating more effectiv e ways of informing people about their unique experiences.Participation in all areas of school requires a conscious effort on the part of the student. Encouraging participants to feel free to speak out without fear of judgment or repercussion is essential to creating the type of campus atmosphere that makes it difficult for people to form opinions that are not carefully controlled by a large number of people. Gender diversity essay samples should encourage this type of individuality, which is precisely why they are so important.With a little extra help, a student can create a successful gender diversity essay sample college assignment. It is never too early to begin planning for the challenges of the coming year. Any teacher will tell you that. However, what's needed is the right amount of preparation, motivation, and insight on the part of the students to make the extra effort.One way to make an impact on students while they are working on a gender diversity essay sample college as signment is to be consistent in the language used. Having a consistent language helps the students to take the ideas and put them into words in a way that makes sense and makes them useful to the purposes of the essay.There are many other tips and tricks involved in the writing process of a gender diversity essay sample college assignment. They are essential to creating an effective, successful, and well-rounded class experience for students.

The Inevitable Collapse of The Roman Republic essays

The Inevitable Collapse of The Roman Republic essays The Roman Empire began in 509 B.C. and lasted till the 6 B.C. The Romans who were highly inspired by the Greeks adapted their governing system. But instead of just limiting their government to city-states, they brought new ideas into their government. They established a ruling senate which was the basis's of their ruling power. The Senate was composed of large landowning aristocrats that composed laws that they could benefit from. The plebeians "poor people" demanded equal representation in the Senate. This battle was won and they were awarded the Plebian Assembly. But as history passed, the senate would no longer need the assembly's approval and this would start the deterioration of the Roman Republic and many other variables. Rome was the epicenter of the Hellenistic period, they gradually grew to occupy all of the Mediterranean. With these conquered lands they enslaved all of the people except for their close neighbors. These slaves were sold to all people of Rome. They took over the workforce. Aristocrats would buy hundreds of slaves and use them for their benefit in their huge plantations "Latifundias." Since the small farmers were the backbone of Rome, they were forced to sell their lands because of shady politics and overtaxing. Thus they would move to the city to find jobs. But since all the jobs were occupied by slaves there was no work for the poor people "the proletariat." This struggle for jobs gradually ruined the economy of Rome and forced the poor people to become even poorer and the rich people even richer. With the slave industrialization, Rome also did a lot of importing instead of exporting which hurt their economy as well. Rome because of its brutal warfare tactics hurt their image as a peaceful empire. Their war with the Carthage, the Punic Wars, brought another side to Rome's growing personality. During these wars, Rome was on the brink of capture when Hannibal almost walked into the walls of Rome. But the R...

African American Injustice Essay Example for Free (#3)

African American Injustice Essay African (466) , Black people (388) company About StudyMoose Contact Careers Help Center Donate a Paper Legal Terms & Conditions Privacy Policy Complaints ? â€Å"In the eyes of white Americans, being black encapsulates your identity. † In reading and researching the African American cultural group, this quote seemed to identify exactly the way the race continues to still be treated today after many injustices in the past. It is astonishing to me that African Americans can still stand to be treated differently in today’s society. In reading â€Å"Blacks in America†, Andrew Hacker states that â€Å"being black in America has consequences in areas of: wealth, identity, raising children, occupational opportunities, place of residence, and treatment in the criminal justice system. † To be honest, and I feel bad saying that I already knew this was happening to African Americans. I have heard stories of blacks not getting jobs; regardless of how qualified they are for the position, because of the color of their skin. I have heard stories, and even witness black children getting picked on in school because of the simple fact that they are black. I watched a video in school where a black family moved into a white neighborhood, and before long all the white families had moved out because they didn’t want a black family in their neighborhood. This was confirmed by Hacker in my research in the quote, â€Å"Almost all residential areas are entirely black or white. † I have also seen videos of African American men getting beaten by white arresting officers, and have heard stories of many black men being stereotyped by policemen. This must be why Hacker states â€Å"When white people hear the cry, â€Å"the police are coming! † it almost always means, â€Å"Help is on the way. † However blacks cannot make the same assumption. † These are all reports and events that I think the average American has seen before, but yet most people, including myself, continue to just shrug of and ignore. I guess it’s something that I might have subconsciously accepted, or maybe refused to think more deeply about. In reading and researching, I reaffirmed knowledge that I refused to take a greater note of. I wouldn’t say I learned anything new, because I knew what I wanted to focus on. A quote from Andrew Hacker’s article summarizes the above best, â€Å"In the eyes of white Americans, being black encapsulates your identity. † It may be easy to tell how I am going to focus this anthology. I am going to focus it on the injustices that African Americans continue to face in the United States today. That being, I know exactly what I need to get out of my interviewees, but it is probably a sensitive subject for some of the people I need to interview. I am not black, and I don’t know what it feels like to face this discrimination in everyday life. I can understand the tenderness that African Americans must feel then, when revealing and talking about their experiences with discrimination. I would think then, that it must be especially sensitive to talk about with a person from the race that they receive this everyday discrimination. It will be interesting to hear all the different types of prejudice that my interviewees have received throughout their lives. I would imagine that it ranges from just a look, or the way white Americans act around them, to voiced and physical altercations between themselves and white Americans. Hacker at times seems to be speaking directly to African Americans as he describes these altercations, â€Å"So many of the contacts you have with them (white Americans) are stiff and uneasy, hardly worth the effort. † But to me, that is exactly what the problem is. Why would it not be worth the effort? The first step to take for the uneasiness between the two races to cease to exist is for us (all people) to stop seeing color because once we act differently around the other is where all the problems seem to start. The second step is to make these contacts worth the effort. If we choose to continue to stay in our own comfortable circle of race, when is the problem ever going to end? The answer is never. My opinion as a white 18 year old is that most of the blame lies on the white race. Imagine being eyed every time you go into a store, having your car searched for no reason, or greeted warily at restaurants all because the color of your skin is different. We ignore this daily discrimination because no cares enough anymore to take notice that it happens every hour, every day somewhere in the United States. Will it ever stop? Not until we each take the steps to make it. A recent census commercial I’ve seen said â€Å"We (United States) can’t move forward until you mail it back. † I believe that our country can’t move forward and truly be great until we make sure these daily discriminations are eliminated from our society. In this project, I will interview African Americans on their personal experiences with discrimination, how they handle it, and if they think anything can be done about this problem. Sources: Andrew. 1999. â€Å"Blacks in America. † Pp. 160-168 in The Meaning of Sociology, 6th ed. , edited by Joel Charon. Upper Saddle River, NJ: Prentice Hall. A Time to Kill. Dir. Joel Schumacher. 1996. â€Å"African American History. † University of Washington Libraries. Web. 02 Apr. 2010. . African American Injustice. (2017, Jan 24).

Student Performance in College Essay Example | Topics and Well Written Essays - 750 words

Student Performance in College - Essay Example Most people who were successful in high school will continue this trend into college; however this is not always the case. On the other hand, if a person was unsuccessful and failed in high school, there is a greater chance that person will display the same qualities and not succeed in a college setting. If a person is unable to manage time, study, and do well in a high school setting, it will be even harder for them too adapt to a much looser idea of college, and to succeed at that level. Another factor that influences how well a person will do in college is the background they come from. At the sake of stereotyping, a person who came from a better school and a better at home life will have a better chance of doing well in college. If a person always suffered from living in sub-par conditions and had problems at home, they may find the transition to being alone in a college a difficult one, and may find it hard to succeed. Also, if a person was "kept in a bubble" so to speak at home, or was very sheltered, they may find that they break out of this bubble at college. If this person succeeded previous to this, even in high school, once they find themselves without rules and supervision they may experience a huge outbreak of bad behaviors, and descend down a slippery slope of bad decisions. This is all due to never having exposure to those types of situations before, and this can happen to many people who were sheltered throughout their high school careers. Another factor to consider when thinking about how well a person will do in college is how the person works with other people. Some people may be great at school, but may have a hard time working with other people. In a college setting, there are many chances where you might not have a choice who you work with, and you may have to quickly learn how to work with someone you may not want to. If someone is not apt to work well with other people, they may find adjusting to this new harsh reality of college life frustrating, and may find it difficult to achieve well in this setting. Other people who may find it difficult to be successful in college are people who had previous bad behaviors, such as partying or drugs. People who fell into these bad habits in high school, or even earlier, may find an ever wider exposure to partying and bad decision making in college. Now trying to be cool and fit in with another group of people, these kids may commit more serious crimes and make even worse decisions that could possibly cost them their admissions into college, or even get them expelled from the college if they somehow are admitted. Teenagers who have these bad behaviors previous to college are likely to continue them, and may find it hard with more of those bad opportunities surrounding them in college to be able to achieve their true potential. Students who participated in a lot of extra activities in high school may also find the transition to college a difficult one. They may find that they cannot keep up with all the activities they did in high school, and that they may have to pick some of these to do well in college. Hopefully they will learn this sooner better than later, and can adjust and still be successful in a college setting. In conclusion, there are a myriad of reasons a student could be unsuccessful in college, but any student who is willing to work hard, put in the effort and time, and be willing to make

What do supervisor's do Term Paper Example | Topics and Well Written Essays - 1250 words - 1

What do supervisor's do - Term Paper Example They are the direct authority and representative of the unit. They incorporate their strategies to the lower staff through the middle management. The lower staff headed by the supervisors in turn perform the tasks accordingly. Supervisors monitor and instruct the lower rank employees, guide them, direct them, provide them with expertise where ever needed. They mostly constitute the policy making work, the presidents, vice presidents, departmental leaders. The hierarchical position’s top tier is occupied by the top management due to their performance and role in the organization. Managers are the front line savior of the organization. They are in the direct contact with the resources, decision making policies, rules and regulation assignment. An effective manager can turn the fortunes of any organization; they through their able decisions and guidance can help the organization in ordinary situations as well as those where there are emergencies. However incapable managers can make the overall experience a pain and forgetful one. Their inefficiency can result in severe failures as well as short comings. Managers are the one who are in direct control of many of the major stakes of the organization. In case of stick and carrot approach, the managers and top management adopt policies that are focused on paying the reward on the basis of performance. While low performance yields low benefits and perks, and high throughput is encouraged by more incentives and opportunities of progress and development in the professional career. They are also responsible for the policy making, in terms of the rules of engagement, the advertisements and promotions. In case of services industry the promotional campaigns are properly worked out and the organizations pay extra attention to that area. The team work strategy involves equal participation of the top management and leaders. They equally contribute in the performance and tasks at hand. And without

Parental Pressure Within High School Students Essay -- essays research

Parental Pressure within High School Students I. I became interested in this topic because my entire academic life has been filled with pressure from my parents. This pressure was mainly in school and grades, and in high school, the amount of pressure increased dramatically. This is because my parents now realized that everything in high school counts towards college. When I first came to high school, my grades were not as good as they were in middle school. I needed a little time to adapt to high school before I could improve my grades. During this time, my parents became upset because I brought home a report card that was not as good as they were expecting. Then I really noticed the pressure getting higher and higher. I did not only notice this with me, but I noticed this with many of my friends. I heard phrases like â€Å"My parents are going to kill me† and â€Å"I'm going to be grounded for 10 years† many times so when the opportunity to do research on this came up, I chose this as my subject. II. How does parental pressure influence students in high school? If there is an influence, is it positive or negative? I would like to do research on this because it raised my curiosity. For me personally, I do better in school if I am calm and have little pressure, but there might be students out there at Ramapo High School that think differently. These are some of the things that I will try to find out through this I-Search. III. At the beginning of my search, I had a really hard time finding secondary sources. First, I went to the school library. Since the school library has this computer program called BELS, there was no need to go to the other libraries. BELS is a program that lists all the books in Franklin Lakes, Wyckoff, and Oakland. It is a network that unites the two public libraries and the one in Indian Hills. I then went to an article search. I had no luck here either. When I went home, I went on America Online to try to find some articles or any secondary sources. I went to the article search and still found nothing. After a few days, I asked the school librarian to help me find some books. She guided me to a section that had books about social problems. Luckily, I found two books on families and parents. These were two good books, but I still needed at least one more to fulfill my requirement. I w... ... Kelly states, â€Å" My whole family is smart, and they all go (or went) to good colleges." In the issue of pressure affecting their school performance, Tyler said that he has a good amount of pressure and that without it, he would probably do worse. Kelly on the other hand, said that she would do a lot better if she had less pressure from her parents. Being a good parent means being there and having confidence in a child. A parent should provide outstretched arms for a safe place when the child might need it. The child should be relaxed and should be enjoying school. Maybe the child will get good grades because he/she wants to (Webb pg.25). Works Cited Gaillard, Lee â€Å"Hands Off Homework?† Education Week 14 December 1994 Guetzloe, Elennor C. Youth Suicide: What the Educators Should Know. New York: The Council for Exceptional Children, 1989. Leaman, Kelly - interview Mills, Tyler - interview Rubin, Dr. Jeffrey and Dr. Carol When Families Fight. New York: William Morrow and Company, Inc. 1989 Webb, Margot Coping with Overprotective Parents. New York: The Rosen Publishing Group, Inc. 1990